Investigation of Hermes UK reviews on Trustpilot
I recently sent a package containing my old iPhone to my mum using the Hermes UK delivery service. Since Hermes ask what your package contains I stated 'mobile phone'. I don't know whether Hermes staff see this description or not, but after being tracked to one of their depots the package mysteriously disappeared. After "an extensive investigation" Hermes told me "we have not been able locate your parcel". Hmmm... I wondered how it's possible for a delivery company to actually lose a package. Could it be lying somewhere in their depot, hidden out of sight under a pallet? Or did it fall down into the footwell or crevice of a delivery van, and is still there, undiscovered. Maybe. Or perhaps some thieving b*stard stole it. A few years ago I'd had a brand new iPhone stolen by a delivery driver right outside my office building after he signed for it as delivered himself (luckily this was caught on CCTV as the phone company were insisting it must b